Benefits overview:

  • Motivation
  • Financial incentives
  • Pro-active human resource management
  • Off-site support

Employee benefits

Motivation

The role of a Security Officer can sometimes be unappreciated by the people we are employed to protect. To maintain high morale among our officers, we are in regular contact with them, giving feedback on performance, encouragement and recognition. We also ensure that all officers receive appropriate training in the Assignment Instructions and site requirements so that they have a clear understanding of what is expected of them. All officers receive a handwritten birthday card and share each other's news in our quarterly Links Newsletter.

Commendations

We encourage our customers to help us to identify Lynx Security employees who demonstrate high levels of achievement in their work. Recognition of good work is communicated to our staff through letters, newsletter reports and awards such as Officer of The Month and Best Turned Out Officer of the Month. We participate in the BSIA industry awards scheme and are proud that our officer Holly Butcher was recently awarded the 2007 Best Newcomer award for the London Region.

Management Supervision

We limit the number of officers managed by each Operations Manager in order to maintain a close relationship between them. All officers are visited by their Operations Manager on duty once per month.

We operate with two 24 x 7 teams of Mobile Inspectors who are supporting our sites around the clock. This is crucial to Quality Control and welfare, but often the first area to be cut in financially driven operations.

Site trained relief officers are provided from a permanent Bench Team, so that they can readily assume the site duties professionally at short notice.

The daily supervision programme conducted by the operations team includes important elements of encouragement and recognition that are designed to motivate our staff. We believe that this bonding between the "front line" and management is extremely important. All officers are visited in a two weekly cycle.

The Directors of Lynx conduct regular site visits so that all customer operations are visited on at least a quarterly basis.

Communication and Support

Lynx operate a 24 x 7 Control Room which is in regular contact with our site operations. In many cases the Control Room are able to provide the necessary support to officers and resolve queries. The Shift Managers are suitably qualified and empowered to make decisions.

If field staff raise queries on Head Office staff, we offer a three day turnaround. In this way we prevent small problems from becoming major issues.

Communications, be it written or verbal, are monitored daily by our Operations Managers. The Company publishes "Links", a quarterly newsletter for our staff, which reports on professional and personal achievements.

Where training or retraining needs are identified during our regular inspections and site visits, we have the services of our full-time Training Manager, Bob Crowhurst, who offers a broad range of courses in our in-house training centre.