Lynx Security

Security Services

• Client testimonials
• Methodology
• Case study 1
• Case study 2
• Case study 3

Our methodology

Our goal is to deliver security services to each client which meet their individual requirements and are in tune with their company values through a team of dedicated and professional security staff.

1. A company-wide commitment to quality

The quality of the service is directly linked to the quality of the staff and the quality of management.

• Professionally trained Staff. We help our employees move up the skills ladder through regular feedback and coaching from our Inspectors, Site Managers and Operations Managers. Our field based management teams are supported by Bob Crowhurst, our full-time Training Manager, who provides a series of in-house courses to help staff to reach their potential.
• High levels of staff retention. We work hard to retain staff. We hold regular meetings to understand their goals and ambitions and have structured formal appraisals to review progress and set personal development plans. We keep staff informed about their contribution to the company's progress. We praise where praise is due and set clear goals for all staff. We treat our staff with respect and expect a professional attitude to work with good levels of two way communications. We provide excellent training, competitive scales of pay, reward schemes for excellence and innovation and we achieve one of the highest levels of staff retention in the industry.
• Total management commitment. Our Directors regularly visit our staff and customers and therefore have a good understanding of the issues which arise in the business on a daily basis. All the Directors of the company work directly in the business and there is no external shareholder pressure to distract attention from the high levels of customer service which help us to achieve our results.

2.No two sites are the same

We take nothing for granted; we look at each customer’s situation with fresh eyes, understand its unique risks and requirements and design a level of service which delivers an appropriate level of security. It's a philosophy that has won much praise from our customers and resulted in high levels of contract retention.

• Site-specific staffing. The better a member of staff gets to know a contract, the more efficient he or she can be in the job. By pioneering the use of site-specific staffing we have ensured continuity of personnel and encouraged identification with our customers. This extends to the use of nominated relief staff – our “BenchTeam” of relief officers are site trained prior to deployment.
• Low ratio of contracts to management. 'Ownership' of each job is just as important at management level as in the field, which is why we keep our ratio of contracts to management remarkably low. By assigning each Operations Manager to a low number of officers and customers (in some cases this means only four customers), we guarantee their availability to clients and staff and thus improve staff supervision.

3. Making IT work harder for you

If people are the 'bricks' of Lynx, IT is the hi-tech 'mortar' that binds them. Our innovation in this area has improved both the efficiency and accountability of our services.

• Remote Monitoring. The Lynx Control Room is set up for the remote monitoring of CCTV systems. In some cases this can reduce the need for an on site presence, as well as providing a useful back-up facility to incorporate into Disaster Recovery Plans.
• Patrol Partner. This system gives you infinite control over inspections and extends their scope, with hand-held 'patrol recorders' allowing up to 3400 patrol events to be recorded. Information is pc based with instant access and comprehensive reports, enabling more effective management and closer client liaison.
• RoleCall. From our 24-hour control room the RoleCall 2 staff management system logs all shift changes, tracks all hours worked and links these to payments. In this way we can allocate staff to sites more precisely and cost-effectively.
• Blackberry All our Operations Managers use Blackberry handheld devices to provide access to e-mail as well as mobile phones.
• Remote Desktop. Key staff are able to access the company’s server through secure fire walls from remote PCs anywhere in the world to ensure that we have full availability of all the information which we need in order to provide a rapid response to customer queries.

4. The resources to fulfil all your needs

The level of resources available to Lynx Security Services means that you can have total confidence in our ability to meet all your needs, all the time. Our Directors are personally involved in the business and expect to visit each client each quarter.

• Trained personnel always on tap. Wherever we operate, we train sufficient numbers of reserve staff to fill both anticipated and unanticipated staff absence.
• Special start-up team. For large projects that need systems and procedures to be implemented we provide a specialist start-up team. They are dedicated to overseeing the change in contract from the time of award through to Day One and beyond. Their training and experience is a vital factor in making sure all elements are working smoothly as soon as possible.